FREQUENTLY ASKED QUESTIONS
Our website never closes – you are free to purchase 24 hours a day, 365 days a year.
If you would like to visit our store, we are open at the following times:
Monday-Friday: 09:00 to 18:00
Saturday: 9:00 to 17:00
Sunday: 09:00 to 14:00
Your order will be processed within 4 business days if the order is placed by 2pm on the same day and you will receive a shipping confirmation email with delivery details. Delivery timing is estimated from the time your order is placed. All orders are processed Monday through Friday, excluding holidays. Deliveries are made Monday to Friday from 9am – 6pm. An adult signature will be required upon delivery. Secret Room cannot be held responsible for any unanticipated delivery delays beyond Secret Room’s control.
We deliver anywhere within South Africa.
We are currently offering free standard delivery for all members!