Terms & Conditions

 

Detailed description of goods and/or services

The Secret Room is a business in the fashion industry that markets luxury women’s clothing.

 

Delivery policy

Subject to availability and receipt of payment, requests will be processed within 4 days and delivery confirmed by way of courier. Shipping in South Africa has no additional costs.

 

Export restriction

The offering on this website is available to South African clients only.

 

Return and Refunds policy

The provision of goods and services by THE SECRET ROOM is subject to availability. Please read out full Returns and Exchanges Policy here.

 

Customer privacy policy

THE SECRET ROOM shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, “personal information” shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded from:
http://www.polity.org.za/attachment.php?aa_id=3569

 

Payment options accepted

Payment may be made via American Express, Visa and MasterCard credit cards.

 

Credit card acquiring and security

Credit card transactions will be acquired for THE SECRET ROOM via PayGate (Pty) Ltd who are the approved payment gateway. PayGate is a licensed System Operator with the Payments Association of South Africa (PASA). PayGate is fully PCI compliant and uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no credit card details are stored on the website. Users may go to www.paygate.co.za to view their security certificate and security policy.

 

Customer details separate from card details

Customer details will be stored by THE SECRET ROOM separately from card details which are entered by the client on PayGate’s secure site. For more detail on PayGate refer to www.paygate.co.za

 

Merchant Outlet country and transaction currency

The merchant outlet country at the time of presenting payment options to the cardholder is South
Africa. Transaction Currency is South African Rand (ZAR).

 

Responsibility

THE SECRET ROOM takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website, customer service and support, dispute resolution and delivery of goods.

 

Country of domicile

This website is governed by the laws of South Africa and THE SECRET ROOM chooses as its ‘domicilium citandi et executandi’ for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature.

 

Variation

THE SECRET ROOM may, in its sole discretion, change this agreement or any part thereof at any time without notice.

 

Company information

This website is run by Emma’s Secret Room based in South
Africa trading as The Secret Room.and with registration number 2013/165850/07.
Director: Emma Van Dooren

 

THE SECRET ROOM contact

Support: support@thesecretroom.co.za
Support: 011 463 2540